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Surveillance Support for Insurance Defence
and Workforce Investigations
Supporting defence counsel, employers, and organizations requiring reliable activity verification and credible documentation
ISO 27001-Certified​
Secure handling of sensitive file and claimant information
Chas & Associates
PRIVATE INVESTIGATORS
All inquiries are handled securely and in strict confidence
Core Services
Our core services focus on professional, surveillance-based investigations conducted lawfully and with strict confidentiality. We support insurance, legal, and corporate clients with objective observation, secure evidence handling, and clear reporting designed to meet legal, regulatory, and internal review standards.
01
Personal Injury Insurance
Personal injury surveillance documents observable activities in public settings to assess functional capacity and consistency with reported injuries. Evidence is captured lawfully and presented in a clear, objective, court-ready reports.​
02
Disability & Activity Verification
Disability and activity verification helps determine whether observed activities align with reported physical limitations. Surveillance is conducted discreetly and in compliance with applicable privacy legislation.
03
Workplace Injury Investigations
Workplace injury investigations support employers and insurers by documenting post-incident activities relevant to return-to-work and wage-loss considerations. All findings are reported objectively for HR, claims, or legal review.
04
Employee Integrity Verification
Employee integrity verification provides employers with lawful, evidence-based observations related to suspected policy breaches or misuse of benefits. Investigations are conducted discreetly to minimize any disruptions to the employee's work.
05
Corporate Misconduct Monitoring
Corporate misconduct monitoring supports risk and compliance teams by documenting observable activities relevant to internal investigations. Reporting is structured to support defensible decision-making and escalation processes.
06
Family Law: Custody, Cohabitation & Lifestyle Monitoring
Family law surveillance assists legal counsel by documenting observable lifestyle and residency patterns in public environments. Evidence is collected lawfully and prepared for disclosure and court review.
Need Surveillance on an active file?
We're available to support your file with reliable, defensible surveillance.
Available for short-notice assignments
All inquiries are handled securely and in strict confidence
Surveillance Support Services for Insurance Defence Lawyers
We provide surveillance investigations supporting insurance defence matters, including motor vehicle injury and disability claims. Our work focuses on documenting objective observations that may assist counsel in assessing claimant activity and evaluating the circumstances of a claim.
01
Insurance Defence Surveillance
We provide structured surveillance investigations supporting insurance defence litigation, including motor vehicle injury claims and disability matters. Our reporting is objective, chronological, and suitable for evidentiary review.
02
Surveillance Services for Litigation
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Personal Injury Surveillance
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Disability & Activity Verification
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Claimant Credibility Documentation
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Cohabitation & Lifestyle Monitoring
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Litigation Support Surveillance
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Documented Activity Timelines
03
Supporting Defence Counsel
Surveillance investigations can provide objective, documented observations that assist counsel in evaluating claims and developing an informed litigation strategy. When conducted lawfully in public environments and documented through structured reporting, surveillance evidence can offer important context regarding a claimant’s activities and functional capacity. We support counsel with:
​Credibility Assessment
Surveillance provides objective observations of a claimant’s public activities, helping counsel assess whether reported limitations appear consistent with observable behaviour.
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Mediation Preparation
Documented surveillance may provide additional context when evaluating exposure and preparing for settlement discussions.​
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Litigation Strategy
Surveillance findings can assist counsel in assessing how a claim may develop through discovery, expert review, and trial preparation.​
Evidence Evaluation
Chronological reporting and time-stamped video observations provide factual material that may assist counsel in reviewing and evaluating circumstances of a claim.
04
Our Approach
Every assignment begins with a careful review of available information to understand the objectives of the investigation. We then develop a strategic surveillance plan and carry our operations discreetly and lawfully in public environments. Findings are documented through clear, objective reporting supported by time-stamped observations and evidence.
05
Security & Confidentiality
All investigative files and evidence are managed within our ISO 27001-certified information security framework, ensuring controlled access and secure handling of sensitive legal materials.
06
Service Areas
We conduct surveillance throughout Vancouver and surrounding municipalities including Burnaby, Richmond, Surrey, Langley, Abbotsford, and Chilliwack.
Need surveillance on an active file?
We're available to support your file with reliable, defensible surveillance.
Available for short-notice assignments
All inquiries are handled securely and in strict confidence
Investigative Standards
Our investigative standards reflect our commitment to delivering clear, defensible findings that clients can rely on with confidence. Every file is handled with diligence, discretion, and a consistent methodology designed to support informed decision‑making for employers, insurers, and legal professionals.
01
Evidence Integrity
All evidence is collected, preserved, and documented using consistent procedures in compliance with ISO 27001-certified standards that support chain‑of‑custody requirements. This ensures materials remain admissible and reliable for HR, legal, or insurance review.
02
Objective Reporting
Findings are recorded factually and without interpretation, allowing decision‑makers to rely on clear, unbiased information. Reports are structured to support internal assessments, claims processes, or legal proceedings.
03
Methodical File Planning
Each investigation follows a defined scope, methodology, and timeline to ensure activities remain focused and accountable. This structured approach supports transparent documentation.
04
Discreet Surveillance Operations
Surveillance and on‑site activities are conducted professionally, discreetly and in accordance with applicable laws. All observations are logged accurately to support post‑incident analysis or file review.
05
Professional Conduct
Investigators operate with discretion, neutrality, and respect for all parties involved. Professional standards ensure the investigation remains credible and defensible if challenged.
06
Legal, Regulatory & Privacy Compliance
All investigative activities adhere to provincial and federal requirements, including privacy and employment legislation. Compliance ensures findings can be used confidently in formal decision‑making processes.
Need surveillance on an active file?
We're available to support your file with reliable, defensible surveillance.
Available for short-notice assignments
All inquiries are handled securely and in strict confidence under our ISO 27001-certified information security practices.
Security Standards
Our security standards are built around a disciplined, ISO 27001–certified Information Security Management System that governs how we protect client information and investigative materials. We apply strict controls to data protection, evidence handling, access management, and privacy compliance to ensure confidentiality, integrity, and accountability at every stage of an investigation.
01
Data Protection
All client information is protected through documented security controls that safeguard confidentiality, integrity, and availability. Digital records are securely stored, transmitted, and retained in accordance with our ISO 27001–certified Information Security Management System.
02
Evidence Handling
Surveillance video, photographs, and investigative documentation are handled using secure workflows designed to prevent unauthorized access, alteration, or loss. Evidence is stored and transferred using controlled processes to preserve accuracy and reliability.
03
Chain-of-Custody Integrity
Evidence is managed through documented chain-of-custody procedures from collection through final delivery. This ensures transparency, traceability, and defensibility for legal, insurance, and internal review purposes.
04
Access Control
Access to investigative files and systems is strictly limited to authorized personnel only and aligned with ISO 27001 standards. Role-based controls and least-privilege approach ensure individuals can access only the information necessary to perform their duties, while reducing risk and supporting accountability.
05
Privacy Compliance
All investigations are conducted in compliance with applicable British Columbia privacy legislation and ISO 27001-aligned controls. Personal information is collected, used, and retained responsibly, with surveillance limited to lawful public environments.
06
Physical Security
Access to offices, equipment, and evidence storage areas is controlled and monitored to prevent unauthorized entry. These measures support secure handling of physical materials relevant to investigative findings
Need surveillance on an active file?
We're available to support your file with reliable, defensible surveillance.
Available for short-notice assignments
All inquiries are handled securely and in strict confidence
Investigative Support Services
Our investigative support services complement surveillance operations by providing structured analysis, documentation, and professional support to strengthen file outcomes. These services are delivered with the same discretion, security, and attention to detail expected by insurance, legal, and corporate clients.
01
Background Checks & Lifestyle Assessments
Background checks and lifestyle assessments compile lawfully obtained information and public record data to provide contextual insight relevant to claims, legal matters, or internal reviews.
02
Witness Interviews
Witness interviews involve structured, objective discussions conducted to gather factual information relevant to an investigation, with documentation prepared for legal or internal review.
03
Documented Activity Timelines
Documented activity timelines present observed events in a clear, chronological format to support analysis, disclosure, and decision-making.
04
Evidence Review & Consulting
Evidence review and consulting services assist clients in evaluating investigative materials for relevance, consistency, and presentation, without providing legal opinions.
05
Internal Corporate Investigations
Internal corporate investigations support employers and compliance teams by collecting objective, defensible information related to workplace concerns, conducted discreetly and in accordance with applicable laws.
Need surveillance on an active file?
We're available to support your file with reliable, defensible surveillance.
Available for short-notice assignments
All inquiries are handled securely and in strict confidence
ISO 27001-Certified
01
What is ISO 27001 Certification?
ISO/IEC 27001 is the world's best-known standard for information security management systems (ISMS). It defines requirements an ISMS must meet.
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The ISO/IEC 27001 standard provides companies of any size and from all sectors of activity with guidance for establishing, implementing, maintaining and continually improving an information security management system.
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Conformity with ISO/IEC 27001 means that an organization or business has put in place a system to manage risks related to the security of data owned or handled by the company, and that this system respects all the best practices and principles enshrined in this International Standard.
ISO 27001 Certification.​​​
02
Our Information Security Commitment
We operate under ISO 27001-certified standards to protect all client evidence, communications, and investigative data through controlled access, secure storage, and documented handling procedures.
Need surveillance on an active file?
We're available to support your file with reliable, defensible surveillance.
Available for short-notice assignments
All inquiries are handled securely and in strict confidence under our ISO 27001-certified information security practices.
Our Approach
A Disciplined, Evidence-Driven Surveillance Process
Our approach is built on structure, discretion, and accountability. Every surveillance assignment follows a defined process designed to produce reliable evidence, maintain confidentiality, and support timely, informed decision-making for our clients.​
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​Our Commitment to Security & Confidentiality
​All stages of our approach are governed by our ISO 27001–certified Information Security Management System, ensuring secure handling of information, controlled access, and preserved evidence integrity from intake to delivery.
01
File Information Review
Each assignment begins with a thorough review of the information provided. We analyze background details, objectives, known risks, and legal considerations to ensure the investigation is appropriately scoped and aligned with client requirements and privacy obligations.
02
Surveillance Planning & Preparation
Based on our analysis, we develop a tailored surveillance plan. This includes operational strategy, resource allocation, timing considerations, and contingency planning. Preparation is critical to conducting surveillance efficiently while minimizing exposure and risk.
03
Effective Operational Execution
Surveillance is conducted lawfully and discreetly in public environments by experienced investigators. Our team applies disciplined observation techniques and adapts in real time to changing conditions to capture relevant, objective evidence.
04
Timely Client Communication & Reporting
We maintain clear and timely communication throughout the assignment, providing updates that allow clients to assess progress and adjust direction if needed. Final reporting is structured, factual, and supported by securely handled video and photographic evidence to assist informed decision-making.
To discuss how our surveillance services can support your organization,
Available for short-notice assignments
All inquiries are handled securely and in strict confidence under our ISO 27001-certified information security practices.
Why Clients Choose Us
Clients choose Chas & Associates for our focused expertise, strict confidentiality standards, and dependable investigative outcomes. We deliver surveillance investigations that support informed decision-making while meeting the legal, security, and professional standards expected by insurers, law firms, and corporate organizations.
01
Surveillance-Focused Investigators
We specialize exclusively in surveillance investigations. This focused approach allows us to apply refined methodologies, disciplined observation, and consistent reporting standards for every file.
02
ISO 27001-Certified Data Security & Confidentiality
Our operations are governed by an ISO 27001–certified Information Security Management System, ensuring client communications, investigative data, and evidence are protected through controlled access, secure storage, and documented handling procedures.
03
Proven Experience Supporting Insurance & Legal Matters
We bring proven experience supporting insurance and litigation-related files, including ICBC-adjacent matters. Our reporting is structured, objective, and prepared with disclosure and evidentiary review in mind.
04
Lawful, Discreet Operations in Public Environments
All surveillance is conducted lawfully and discreetly in public settings, in compliance with applicable British Columbia privacy legislation. Our investigators operate professionally to minimize risk and avoid unnecessary attention and reputational risk.
05
Secure Evidence Handling, Reporting & Deliverables
Evidence is managed through secure workflows that preserve integrity from collection to delivery. Reports are clear, chronological, and supported by time-stamped video and photographic material suitable for legal, claims, or internal review.
Need Clarity on a Situation?
All inquiries are handled securely and in strict confidence
Industries We Serve
We provide ISO 27001–certified surveillance investigations tailored to the needs of insurance providers, law firms, corporate organizations, and public-sector clients across British Columbia. Our services are delivered with strict confidentiality, lawful operational practices, and secure evidence handling.
01
Insurance
Supporting personal injury, disability, and casualty claims with reliable surveillance and secure evidence handling.
02
Law Firms
Court-ready evidence for litigation, personal injury, family law, and corporate legal matters.
03
Corporate & Commercial
Trusted partner for corporate security, HR, and risk management for workplace investigations
04
Government
Experience handling sensitive investigations and quality assurance assessments for public sector agencies.
Need Clarity on a Situation?
All inquiries are handled securely and in strict confidence
About Us
​​Chas & Associates is a British Columbia-based private investigation firm specializing in surveillance investigations since 2003.
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Our operations are governed by an ISO 27001-certified Information Security Management System and is designed to protect client communications, investigative data, and evidence. All are protected through robust data protection controls, secure evidence handling, and strict privacy compliance. We maintain controlled access, and preserve chain-of-custody integrity to ensure information remains confidential, accurate, and defensible at all times. ​
We are committed to ethical, transparent, and evidence-focused investigative work. Our team brings extensive experience supporting ICBC and other organizations requiring high-quality, defensible evidence.
To learn more about our services and investigative approach, download our Capability Statement.
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Confidential Intake Assurance
All inquiries submitted through this website are treated as confidential and reviewed only by authorized personnel under our ISO 27001–certified information security framework.
To protect privacy and confidentiality, please provide a high-level summary of the matter without including sensitive personal details or confidential information at this stage.​